Refund policy

You may request a return within 30 days after delivery. Items clearly marked “Final Sale” at the time of purchase are not eligible for a change-of-mind return, except where a return or other remedy is required by applicable law.

To be eligible for a return, an item must be unused, unwashed, undamaged, and returned with its original tags and packaging. Contact us before sending any item back. Do not send a return to the address on the original parcel; the correct return address will be provided with your return instructions.

How to Request a Return

Email service@elmorisse.com with your order number, the item you want to return, and the reason for the return. If an item arrived damaged, defective, or incorrect, include photos if available. We aim to reply within 24 hours with next steps and, if the return is approved, the return address.

Return Shipping and Refunds

For a change-of-mind return, the customer is responsible for return shipping costs. If an item is damaged, defective, or incorrect, contact us before returning it so we can review the issue and provide instructions or an appropriate remedy.

After the returned item is received and inspected, we will notify you of the outcome. If approved, we will issue the refund to the original payment method within 3–5 business days. Your bank or payment provider may take additional time to post the refund.

Order Cancellations

If your order has not shipped, email service@elmorisse.com as soon as possible to request cancellation. Once an order has shipped, it generally cannot be cancelled; you may request a return after delivery under this policy.

Nothing in this policy limits any mandatory rights or remedies that apply under the law where you live.